How do I ask you to delete my account and my data?
Write to privacy@melboss.com from the email address of your Melboss account and ask us to delete your account and your personal data. You can also use this address to ask for a copy of your data or to correct it.
The request covers the data from your connected platforms too, including the analytics and channel data obtained through the YouTube API Services.
Do I need to cancel my subscription first?
If you have an active subscription, cancel it before asking us to delete your account, so that you are not charged again. See Can I cancel my subscription at any time?
What happens after my request?
- We delete or anonymise your personal information once there is no longer a reason to keep it.
- Some information may have to be kept for longer when the law requires it, for example for tax or accounting purposes.
- If some information is stored in backup archives, we keep it secure and isolated from any further use until it can be deleted.
I only want to disconnect one platform
You don’t need to delete your account for that. Go to Settings > Artist Profile and use the disconnect button next to the platform. See What does Melboss access when I connect my accounts?
What are my rights?
Depending on where you live (for example in the European Economic Area or the United Kingdom), you have the right to access, correct or delete your personal data, to restrict its processing and to data portability. If you believe your data is not being handled correctly, you can also contact your local data protection authority.
You can read the details in our Privacy Policy.