How long until I hear from you?
We usually reply within 2–3 business days after you submit your request, and then schedule a kickoff call to agree on goals, audience and content.
How is my music reviewed?
For Spotify playlist promotion, our team assesses production quality, genre fit and playlisting potential. If your track is approved, we pitch it to the curators who fit it best. If it isn’t, we tell you why, so you can improve your chances next time.
For YouTube promotion, your video has to meet Google’s advertising policies: videos with profanity or restricted content can’t be promoted. A clean version or a lyric video usually works best.
When will I see results?
- Spotify: placements can take a few days, depending on how fast curators reply and on their playlist schedules.
- YouTube and Meta Ads: once the campaign is set up and approved by the platform, your ads start reaching your target audience.
Will I get reports?
Yes. During the campaign you receive updates and reports: pitches and placements for Spotify, and views, engagement and audience data for YouTube and Meta. You can also follow your streams, followers and placements in your Melboss dashboard.
Who do I contact if I have a question about my campaign?
Reply to the team member who is running your campaign, or submit a ticket and we’ll get back to you.